Returns & Exchanges

At CHAVES KNIVES, we stand by the quality of our craftsmanship and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely place the merchandise in its original packaging, ensuring all tags and protective cases are included to prevent damage during transit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing